PRIVACY POLICY

Last Updated: 3rd November 2025

Grange Park Drinking Water (operated by Wellshed Group Limited) respects your privacy and is committed to protecting your personal information. This policy explains what we collect, how we use it, and the choices you have.

Information We Collect

We may collect the following types of information when you interact with us:

Personal Contact Details

  • Name
  • Phone number
  • Email address
  • Delivery address

Order Details

  • Products ordered
  • Delivery instructions
  • Payment details and transaction records

Business Information (for partners and distributors)

  • Company name
  • Business type and location

Website Use

  • IP address
  • Browser type
  • Pages visited
  • Cookies and tracking technologies

We only collect information that helps us provide our products and services.

How We Use Your Information

We use your information to:

  • Process and deliver orders
  • Provide customer support
  • Manage subscriptions and accounts
  • Communicate updates, service changes and promotions (with your consent)
  • Improve our website and service experience
  • Maintain business and legal compliance

We do not sell your personal information to anyone.

Sharing Your Information

We may share your details with trusted service providers who help us operate our business. These may include:

  • Delivery and logistics partners
  • Payment providers (such as M-PESA or card processors)
  • IT and website support teams

They are only allowed to use your information to perform their services for us.

We may also share information if required by law, for example with regulators or to prevent fraud.

Cookies

Cookies help us understand how visitors use our website. They allow us to improve functionality and personalise your browsing experience. You can change your cookie preferences in your browser settings at any time.

Data Security

We take reasonable measures to protect your personal information from loss, misuse or unauthorised access. However, no online system is completely secure, so we encourage you to protect your own accounts and devices.

Your Rights

You have the right to:

  • Access the personal data we hold about you
  • Ask for corrections if any information is inaccurate
  • Withdraw consent for marketing messages at any time
  • Request deletion of your personal data where applicable

To exercise these rights, contact us using the details below.

Data Retention

We keep personal information only for as long as needed to:

  • Complete orders and provide services
  • Meet legal and accounting obligations
  • Manage customer relationships

Once no longer required, information is securely deleted.

Third-Party Links

Our website may link to other sites. We are not responsible for the privacy practices of those websites, so we encourage you to review their policies separately.

Children’s Privacy

Our services are not intended for children under 13. We do not knowingly collect personal information from children.

Contact Us

If you have any questions about this policy or how we handle your information, please reach out:

Wellshed Group Limited
Karen, Kenya
Phone: +254 708 660 147 / 755 993 524
Email: info@wellshedgroup.com
Website: www.grange-park.com

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated date at the top.